How do I place an order?
Placing an order is very easy. First step is to send us an e-mail via our “Contact Us” link. Let us know what services you are looking for and how soon you need it. We will get back to you promptly to discuss to your needs.
Do you offer free samples?
Yes we do, please let us know which calligraphy style you would like.
Can you address samples using my own envelopes?
Absolutely!! There is a fee of $20.00 per 3 personalized samples which will be credited back to you when you place your order. Your personalized samples will give you an accurate representation of our work on your envelopes, no surprises!! We ask that you send us 5 envelopes for every 3 personalized samples and include a self addressed and stamped envelope to mail it back to you.
Can you match the color and font used on my invitation?
Yes, we can match the ink color used on your invitations except for metallic inks such as gold, silver and copper, but we can come very close to it!! Please include one of your invitations so that we can determine the color. Yes, we can match the font used on your invitations!! In rare cases that we are not able to, we will help you find one that comes very close or compliments it.
What is the turnaround time?
Once we receive your envelopes, guest list and proof approval, turnaround time is only 6 business days! We also offer RUSH service (schedule permitting) for an additional 25% fee, please let us know before placing your order. Turnaround time for RUSH service is only 2 business days.
How should I set up my Address list?
Whether ordering addressing services or place cards, you will need to have your list in some format. For electronic format, we recommend “Word Document.” Follow the samples below and save each document separately. For example; all your outer envelopes in one document named “Outer”, all you inner named “Inner” and place cards named “Place Card” and email it to us as attachments.
Please note how each address or name is separated by a space (pressing enter twice).
Mr. and Mrs. John Smith
122 West Elm Street
Boston, Massachusetts 02158
Mr. and Mrs. David Jones
258 Tremont Lane
Los Angeles, California 06496
Mr. and Mrs. Smith
Mr. and Mrs. Jones
Place Cards/ Escort Cards:
Mr. and Mrs. John Smith
Mr. and Mrs. David Jones
What if I don’t have my list set up as required?
If you are not able to provide your list to us in Word Document, you can mail it. We will then create one for you. We will email you a copy to approve; you may keep it on file for future use whenever you need to. Please see “prices” for more information on data entry fees.
How many extra envelopes should I order?
It is a good idea to order extra envelopes from your stationery provider which can be used for corrections, additions, re-dos and to allow for imperfections. A good rule of thumb is to order 15-20% more than you think you will actually need. It is always less expensive to purchase extra envelopes at the time you place your initial invitation order than it is to have to re-order.
How will I know what my addresses will look like?
Once we receive your envelopes and your list approval, we will design and email you a PDF proof of the first address on your list. If you would like to see a PDF proof of every single address/envelope, we are happy to do so for an additional flat fee of $35.00. Please let us know.
What do I do if I find errors in my order?
In the rare case that you find an error, please email us within 5 business days. We will re-do and mail them out to you free of charge. If an error is on your part, not a problem at all… we will still re-do and mail them out to you. You will be charged for the re-do and shipping accordingly.
Can you address my Thank You notes too?
Absolutely!! We have found this to be one of our popular requests. We can address your Thank you notes at the same time as your invitations. It will be a mini version of your invitation envelope!
What types of envelopes can you NOT print on?
We cannot print on envelopes with strings or buttons and dark or black envelopes. You may always send us a few to test. Please email us first.
Can you help me with addressing etiquette?
Absolutely!! Most questions regarding envelope addressing can be found in our “Addressing Etiquette” Section. Once you place your order and you still have questions, please email us and we will be more than happy to provide you with answers
Do you ship outside of Massachusetts?
Yes! We work with clients all over the country and worldwide on a daily basis.
I live in the Greater Boston Area, may I make an appointment to meet in person?
Our studio is not open to the general public. But we can certainly set up an appointment for you to stop by and view our portfolio.
Can I have my envelopes shipped directly to you from my Stationery provider?
Yes, this is a great idea! Please fill out the contact form for more information on how to proceed. We do not take the responsibility of completed orders done on envelopes that have an incorrect return address or graphics printed by the stationer.
Do you require a deposit?
Yes, we require a 50% deposit before starting any project.
What forms of payment do you accept?
For your deposit, you may choose to pay by PayPal or Check. If by Check,
please include it with the items you ship.
For final payment:
Final payment is required when your order is completed, prior to being shipped back to you. There are several ways of making your final payment:
Our preferred method of payment is by paying with a credit card through our secure e-mail PayPal service.
Mailing a check
There is an approximate waiting period of 10 working days upon check receipt. Checks are only accepted from US customers.
Cash This would only apply for local clients who are picking up their orders in person. For your own security, please do not send cash by mail.
What about the privacy of my address list?
Your privacy is very important to us. We do not sell, market, or make available any email addresses, contact information, or address lists of our visitors and customers to other companies.
How are orders shipped ?
Elite Calligraphy uses UPS, FedEx and USPS to ship your packages. They all provide tracking information which we email you. All packages shipped will be insured. If you have a preference, please let us know when you place your order.
What is your minimum order?
Our minimum order is $75.